An All Too Common Situation That Stops Innovation and Problem Solving
On a client project, I walked in to my key contacts office. As I completed the introductory download, I was regaled with stories of an employee who just didn’t get it and was likely “on his way out.”
Several days later, I sat down with the employee, described the problem to be solved, asked questions and listened. What I heard made sense. What I heard was a solution to one of the opportunities for improvement that was needed. I tried hard not to hear it. I tried hard not to believe it. This employee, after all, was one of the “root causes,” of the current challenge. Yet his ideas stuck with me. After working with the employee to verify his comments and his solutions, I still couldn’t find a reason not to pursue them. In fact, they needed to be pursued.
Several days later, with my key contact, I laid out the action plan. I included the ideas offered as part of the solution. They were embraced. Later, when I described how I came up the solutions, I revealed the source and the methodology (offering a voice to the employee). The look of surprise was as stunning as the solution offered by the employee.We all have history with people and ideas.
Stories We Tell Ourselves Could Hold Us Back
We all have “stories we tell ourselves.” These create biases in our thinking. The question we need to ask ourselves is does our world view accurately reflect the here and now? Or, is what we see being influenced by something else? Be careful what you see. It may be the thing holding you back from the breakthrough you’re looking for.
The voice and stories from this blog originate from the collective wisdom and experiences not just of our team, but with those we were fortunate to learn from.