Changes in process can make a big difference. Here's three examples.
Process improvement/innovation for a Fortune 500 experiencing significant variability in service levels resulting in inefficiencies and dissatisfied customers. Achieved immediate, measurable decreases in cycle times and increases in achievement of SLAs, while embedding a system and culture for continuous improvement that has resulted in increased operating performance each month since implementation.
Process improvement/innovation for the call center/help desk operations of a technology provider and integrator experiencing significant variability in service levels resulting in inefficiencies, internal turmoil and dissatisfied customers. Achieved immediate, measurable increases in making SLAs, immediate decreases in cycle time, enhanced levels of employee satisfaction and increased visibility for customer-facing personnel, enabling greater customer satisfaction and sales opportunities. Provided roadmap for developing self-regulating culture of excellence and continuous improvement currently being implemented as well as summary of best practices in the industry.
Process improvement/innovation in manufacturing environment driven by regulation adherence that was turned into an opportunity to enhance efficiency, improve quality, emphasize consumer satisfaction and develop a self-regulating culture of excellence and continuous improvement. Achieved efficiency from process improvements that offset compliance costs.